Most days we are in and out of the shop and the best way to contact us is by email (service@prime4x4.com). We are able to answer an email from almost anywhere, so if we are just away from the shop or on the road we can get back to you. From time to time we will be on a remote trail and unable to communicate by any means. Please leave your contact information and and a message so we can get back to you as soon possible.